Returns and Refund Policy
Returned items must comply with our returns policy:
- Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
- Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
- When trying on footwear, please take care not to mark the soles or damage the shoe box.
- If an item has a BlinQ security tag or brand tag attached, it must be returned with the tag in its original position.
- Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact.
- Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.
- Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.
- Jewellery & Watches must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.
- Pre-Loved items are Non-Returnable.
Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
If you processed your order through guest checkout please contact our friendly Customer Care to start your return.
Your returned item must arrive at the BlinQ assigned location as advised by our Customer Care no later than 7 days after your delivery date. Any item received by BlinQ after 7 days from the delivery date of the item will not be considered.
For advice on the returns process and BlinQ assigned locations, please contact our Customer Care email as follows: [email protected]
What happens next?
When preparing your return package, place the item(s) inside all the original packaging that was received upon delivery and include the documents that were originally enclosed in your order. Please ensure that the Returns slip that was enclosed with your order is included, then proceed to post or hand deliver your returns package to the BlinQ assigned location.
Once your return has been received and accepted by our Partner, your refund will be completed via the original payment method, excluding the delivery costs. We’ll keep you updated every step of the way.
It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Care as soon as possible. Where possible we will arrange for a new replacement to be sent to you or a return for a full refund of the defective item.